The Southwest Airlines Professional Communications Certification verifies individuals possess the soft skills necessary to thrive in any workplace environment.
The certification assesses industry-valued and industry-recognized standards produced by Southwest Airlines. Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier’s performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet.
The certification validates the knowledge and skills necessary to communicate effectively, think critically and work with others, resulting in an employee with greater interpersonal and customer service skills. Those who earn the certification are more qualified and prepared to enter any work environment, regardless of industry interest. Additionally, the certification allows employers to identify and connect with more skilled candidates, filling gaps in the labor market and jump-starting individuals’ careers.
Discover job opportunities aligned with the skills acquired through this certification.
LinkedIn’s Global Talent Trends Report involving 5,164 talent professionals, revealed that 92% of respondents consider soft skills to matter as much or even more than technical skills. Furthermore, 80% believe soft skills are becoming increasingly important in today’s workplace.
The certification exam consists of 100 questions and assesses knowledge and concepts from the following weighted industry standards:
